We are pleased to offer low-cost shipping rates:
Order Amount: $0-$49 = Shipping Fee: $8
Order Amount: $50-$99 = Shipping Fee: $4
Order Amount: $100+ = Shipping Fee: FREE
*select Flat-Rate Shipping option at checkout
Other shipping options available at checkout.
Orders will be shipped within 24 hours after being placed (excluding weekends and holidays).
- We ship to U.S. delivery addresses in the lower 48 states.
- We ship to Alaska, Hawaii, U.S. Territories and APO/FPO addresses when they have a U.S. ZIP code, however, additional shipping charges may apply, and extended deliver times may apply.
Please note: We are unable to ship internationally.
You can estimate your delivery date by entering your zip code at check out.
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Tracking" button when you log in to your account.
If the tracking information shows the order has been delivered, be sure to check everywhere - occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.
It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately - although this is rare. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the FedEx or UPS website, you can also see the estimated delivery date for each package. Note that gift cards are shipped separately.
Customer Service Email: firstname.lastname@example.org
Customer Service Hours: 8 AM - 5 PM MST, week days