Sports Gifts

 Sports Gifts

Ordering Frequently Asked Questions

Where Can I Get Assistance if I Am a New Customer?

Ordering is simple and easy. You can order 24/7 on our website at www.teampromark.com 24 hours a day, 7 days a week. If you wish to place an order via the website, you can browse for products on both the navigation bars and virtually all web pages. Alternatively, you can enter search terms in the search box on the top navigation bar, also on all of our web pages. Once you would like to purchase a specific product, you enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button. You can either continue shopping, or view and edit your cart. If you choose to view your cart, you can then select "Proceed to Checkout" if ready. If you have not created an account or logged in during this session, you will then be prompted to do so in order for us to determine whether you are a new or existing customer and then apply any new customer discounts or existing credits you have in your account to your order. Then select "Save and Proceed". You will then be taken to a shopping cart screen where you can enter any Coupon Codes, select a Shipping Method and enter your credit card information (via a secure payment process) and confirm your order. And you're done-all set to receive an order confirmation and your order!

Availability

We try to ensure the products listed on our site are always in stock so we can ship them the same or next business day. In the rare circumstance where a product is not in stock, we will let you know with an "Out of stock" indicator near the product.

Payment Methods We Accept

We accept American Express, Visa, MasterCard and Discover.

Order Confirmations/Tracking

Immediately after your order is placed, you can access Sales Orders, Open Invoices, Invoice History and Shipment Tracking by clicking on "Tracking" at the top of the screen. You are also sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your card. You can re-enter that order.

When will I be charged?

We wait to charge your credit card when the order is processed for shipping. If your order includes a preorder item or is arriving in separate shipments, it may appear as multiple payments on your card. In these instances, the total amount charged should add up to the amount displayed when you placed your order.

Why Do I See Multiple Charges for Different Amounts?

Even though you placed a single order on our website, your purchase may be split into multiple shipments. Because we charge for items when they are processed for shipping, this may result in multiple charges; however, the total amount charged should add up to the amount displayed when you placed your order. We stock items at several different warehouses around the country. When the items you ordered are in stock at only one warehouse, we may send your order in separate shipments to make sure you get your items as quickly as possible.

Contact Us

Customer Service Email: customerservice@teampromark.com
Customer Service Hours: 8 AM - 5 PM MST, week days